Self-Storage Platform Technical Documentation

Hardware Integration | Cloud Architecture | Information Siloing | Installation Guide

System Architecture Overview

On-Site Hardware
IP Cameras
Smart Gates
Smart Locks
IoT Sensors
HVAC Systems
IoT Control Box
LOCAL SERVER
Edge Computing Node
Cloud Platform (Partitioned)
Auth & Identity
Core Services
CRM & Marketing
Business Operations
Billing Engine
Business Operations
Access Control API
Security Partition
Security Monitoring
Security Partition
Facility Management
Operations
AI/ML Kernel
Core Services
Integration Hub
Core Services
Stakeholder Access
👔 Facility Owner
Full business visibility
CRM & Marketing Billing Engine Facility Management AI/ML Kernel
👷 Facility Manager
Day-to-day operations
Facility Management Access Control API Security Monitoring CRM & Marketing
🛡 Security Agency
Security alerts only
Security Monitoring Access Control API
👤 Customer
App access & payments
Auth & Identity Access Control API
Security Isolation
Security Agency has NO access to CRM, Billing, or Customer PII.
Data Flow Architecture
Hardware
Sensors/Locks/Cameras
→
Edge Node
Local Processing
→
Cloud Gateway
Secure Tunnel
→
Service Mesh
Partitioned Services
→
Client Apps
Web/Mobile/Dashboard

Information Flow & Siloing

🛡

Security Silo

Security Partition (Isolated Cloud)

STAKEHOLDERS
Security Agency Facility Manager
✓ HAS ACCESS
Access logs
Camera feeds
Intrusion alerts
Gate/lock status
✗ NO ACCESS
Customer PII Payment data Billing records Marketing data
⚙

Operations Silo

Operations Partition (Shared Cloud)

STAKEHOLDERS
Facility Manager Staff
✓ HAS ACCESS
Unit status
Maintenance tickets
Environmental data
Schedules
✗ NO ACCESS
Payment methods Security footage Revenue analytics
💼

Business Silo

Business Partition (Encrypted)

STAKEHOLDERS
Facility Owner Finance
✓ HAS ACCESS
Revenue & billing
Financial reports
Pricing analytics
ROI metrics
✗ NO ACCESS
Raw security footage Access PIN codes Passwords
👤

Customer Silo

Customer Partition (Public API)

STAKEHOLDERS
Customers
✓ HAS ACCESS
Own unit access
Own payments
Profile data
Notifications
✗ NO ACCESS
Other customers Facility financials Staff info Security systems
🔒 Security Agency Isolation: Zero network path to CRM or Billing. Physical network segmentation enforced.

Installation Activity Flowchart

Week 1-2
Phase 1: Foundation
▼
Site Assessment
⏱ 1-2 days
☁ Assessment Tools (Cloud)
→ Survey infrastructure
→ Document units
→ Assess connectivity
Cloud Account Setup
⏱ 1 day
☁ Admin Portal (Cloud)
→ Create account
→ Configure roles
→ Enable partitions
Network Infrastructure
⏱ 2-3 days
☁ Network Config (On-site)
→ Install internet
→ Configure VPN
→ Install IoT hub
Data Migration
⏱ 2-3 days
☁ Migration Tools (Cloud)
→ Export data
→ Import to CRM
→ Map units
Week 3-4
Phase 2: Hardware
▼
Access Control
⏱ 3-5 days
☁ Access API (Cloud)
→ Install smart locks
→ Mount gate controller
→ Wire to IoT box
Security System
⏱ 2-3 days
☁ Security Partition (Cloud)
→ Mount IP cameras
→ Configure recording
→ Test alerts
Environmental Sensors
⏱ 1-2 days
☁ Facility Mgmt (Cloud)
→ Install sensors
→ Set thresholds
→ Verify readings
HVAC Integration
⏱ 1-2 days
☁ Climate Module (Cloud)
→ Connect HVAC
→ Configure zones
→ Test control
Week 5
Phase 3: Software
▼
Billing Setup
⏱ 1 day
☁ Billing Engine (Cloud)
→ Connect Stripe
→ Configure cycles
→ Enable auto-pay
Customer Portal
⏱ 1 day
☁ Portal (Cloud)
→ Customize branding
→ Setup booking flow
→ Test journey
Notifications
⏱ 0.5 days
☁ Notification Service (Cloud)
→ Configure SMS
→ Setup emails
→ Enable push
Reporting
⏱ 0.5 days
☁ Analytics (Cloud)
→ Configure dashboards
→ Setup reports
→ Train owner
Week 6
Phase 4: Go-Live
▼
Staff Training
⏱ 1-2 days
☁ Training Portal (Cloud)
→ Manager training (4hr)
→ Staff training (2hr)
→ Provide docs
Customer Migration
⏱ 1-2 days
☁ CRM (Cloud)
→ Send welcome emails
→ Issue access codes
→ Migrate payments
Verification
⏱ 1 day
☁ All Systems
→ End-to-end test
→ Access verification
→ Performance baseline
Handoff
⏱ Ongoing
☁ Support Portal (Cloud)
→ 30-day support
→ Weekly check-ins
→ Optimization review

Summary

5-6 Weeks
Total Duration
4 Major
Hardware Steps
4 Steps
Software Config
6 Hours
Training Time

Cloud Partition Architecture

Core Services Partition

Access: All authenticated users
Isolation: Shared tenant with RBAC
SERVICES
Authentication Authorization AI/ML Kernel Integration Hub API Gateway
Deployment
Multi-region, auto-scaling

Security Partition

Access: Security Agency + Managers only
Isolation: Physically isolated network
SERVICES
Access Control API Security Monitoring Camera Management Alert Engine Audit Logs
Deployment
Dedicated instances, encrypted at rest

Business Operations Partition

Access: Owners + Finance only
Isolation: Encrypted partition with PCI compliance
SERVICES
CRM System Billing Engine Revenue Analytics Marketing Automation Financial Reports
Deployment
SOC2 compliant infrastructure

Operations Partition

Access: Managers + Staff
Isolation: Standard tenant isolation
SERVICES
Facility Management Maintenance System IoT Data Processing Environmental Monitoring Staff Management
Deployment
Shared compute with data separation

Customer Partition

Access: Customers (own data only)
Isolation: Public API with rate limiting
SERVICES
Customer Portal Mobile App Backend Booking System Payment Gateway Notification Service
Deployment
CDN + Edge caching

Network Isolation Diagram

Public Internet
Customers, Owners
→
API Gateway
Auth + Rate Limit
→
Service Mesh
Internal routing
→
Business DB
Operations DB
Security DB (Isolated)
Security DB has no network path to Business/CRM databases | Audit logs on all cross-partition calls
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