QA Sampling Calculator
Calculate optimal review volumes to catch quality issues before they become problems
š Team Configuration
To maintain 14% sample coverage
Across all agents
Within capacity ā
Of total conversations
Likelihood to catch issues
š Weekly Sample Coverage Visualization
Each square represents 1% of total conversations. Purple = Reviewed, Gray = Not reviewed.
š„ Per-Agent Review Distribution
Recommended reviews per agent to maintain consistent coverage
š Suggested Weekly QA Schedule
| Day | Reviews | Focus Area | Est. Time |
|---|
š” QA Best Practices
Randomize Selection
Don't just pick the newest tickets. Use random sampling across the week to get an unbiased view of quality.
Balance Channel Types
If you have chat and phone support, sample proportionally from each channel to catch channel-specific issues.
Track Trends, Not Just Scores
A single low score doesn't mean much. Look for patterns over 2-4 weeks to identify real coaching opportunities.
Calibrate Regularly
Have all QA reviewers score the same ticket monthly to ensure scoring consistency across your team.